# Refund Policy – ClipSnippet

**Last Updated:** September 1, 2026

This Refund Policy explains when ClipSnippet subscriptions and credit purchases may be eligible for a refund. ClipSnippet uses Dodo Payments to process payments, subscriptions, refunds, and billing operations.

## 1. General Refund Principle
ClipSnippet provides digital software and AI-processing services. Because AI rendering incurs third-party GPU and infrastructure costs immediately upon use, refunds are evaluated based on actual service and credit usage. Unused credits are a mandatory eligibility condition.

## 2. Subscription Refund Eligibility
A subscription may be considered for a refund when:
1. The payment was successfully completed;
2. The request is submitted within 14 calendar days of purchase;
3. The subscription's included credits have not been consumed;
4. No AI generation or paid processing has been performed using the purchased entitlement;
5. The account has not engaged in fraud or payment abuse.

## 3. Used Credits
Credits consumed by AI video generation, video cloning, UGC creation, clipping, or product ads represent delivered service and are non-refundable.

## 4. Failed Generations
If a generation fails due to a system or provider error, ClipSnippet automatically restores the reserved credits back to your available balance in real time.

## 5. Cancellation & Rollover
Cancellation stops future renewal charges. Rollover credits are promotional entitlements, have no cash value, and cannot be refunded for cash.

## 6. Submitting a Refund Request
To request a refund, contact hello@clipsnippet.com with your account email, Dodo customer ID, and reason for the request.

## 7. Contact
Email: hello@clipsnippet.com